C Brady – Community Administrator
American Community Management
Hope this fines you well.
I wanted to take a moment to reach out and let you know how much assistance Dawn has been in working through an issue with a request for service for a homeowner in Cromwell Fountain.
We are still working to get a tech there, but efforts continue at your end to make contact with the homeowner to set up an appointment.
The ticket was a bit on the older side and we are glad we did reach out for an update. Dawn was the person who fielded my first call. She researched the matter in depth, reported her findings back and has maintained excellent follow up techniques on this matter.
All too often, we hear the horror stories, but we all have a habit of forgetting to pass along success stories.
Just like Kimberly, Dawn’s follow up skills and customer service skills deserve to be noted as exceeding the expectations of the customer. A tip of my hat to both and to you for selecting such great people to represent your company.
Have a wonderful day!
H Rupp – Crofton – 10/09/2018
Devin and NAC Thank you for all the work that was done in a timely manner. We are always happy with the work you do for us.
C VanNetta 09/12/18
I am pleased with the work of NAC lead Devin R, in the restoration of my water damaged basement. During the restoration Devin continually communicated with me about the work being done by continually letting me know who would be accessing my house, what would they be doing and the timeline for the work. As the job drew to a close the team was also responsive to my requests on a few items making multiple trip to my house making sure the finished product made my expectations. I am very grateful for the work done by North Arundel Contracting.
North Arundel Contracting 08/07/2018
I am very pleased with the restoration work that NAC performed on the collapsed ceiling in the master bedroom in my condominium. The first team led by Frank, that cleaned up the debris and salvaged my belongings, did an excellent job in which I suffered no personal losses and thanks for their quick response.
The second team led by Devin for the repair and restoration did a superb job as well. My master bedroom looks very beautiful.
I definitely will recommend this company to my friends and coworkers and I also plan to contact you for future work as needed. Thanks again for being the light at the end of this dark tunnel.
Beverly W 03/29/18
Thank you and your team so much for the good work done in restoring our unit back to normalcy. No matter what problem came up you always had a helpful solution to resolve it. I am especially appreciative of the effort taken in correcting the issue with the kitchen floor. We are pleased with the end result.
Thank you once again.
Beverly & Levi W
Walter S 01/17/18 Catonsville, MD
Nick P. did one great job for me work was done on time and was very professional at his job and presentation.
Janet H 12/15/17
Mike, thank you for your professional survey of our home here at Cromwell Fountain. We appreciate you checking out our windows for moisture and leakage and our insulation concerns. You are an asset to your business. Merry Christmas and a Happy New Year.
Terrence P 12/01/2017 Pasadena, Maryland
We called in an emergency service call for water damage and Jude D came in in less than an hour. Our landlord and tenants have had 2 previous plumbers from various companies came out and cut holes in an attempt to solve the same reoccurring issues but ended up with no solution. Moving forward we called another company North Arundel Contracting and Mr. Jude D came in promptly, very polite made the proper assessment and solved the mystery of the water leak. His professionalism prompted me to request the company’s info so that good services like what I received today will be continued to be provided.
Kristen P 11/22/17
We hired North Arundel Contracting when we discovered 2 leaks in our 3 story townhouse. NAC was recommended by our HOA and they contacted very quickly and came for an estimate. The contractor is helpful and honest. Devin R was responsive and courteous. Everything worked well and everyone we worked with was very professional and friendly. We have no issues with repair and will absolutely refer NAC to others.
Amanda P 11/2/17
Thank you again for meeting with me outside of your normal business hours last Thursday 11/2/17. I did not miss too much time away from work and helped facilitate getting the ball rolling on the next steps. I also appreciated you explaining to me the process that goes on after you submit the photos with an estimate on the recommended work. I really appreciated you taking the time explaining to the community management and the condo association as well for a vote and approval. Thanks so much Mike M of North Arundel Contracting.
Our insurance company recommended North Arundel Contracting for the restoration after it sustained from the flood. Kevin P managed the whole restoration process. They consulted with us frequently to see that we were satisfied with the work that was done. I can’t thank Kevin enough for his patience, kindness, and the caring person he is. Our home is beautiful and looks like it did before the disaster.
I just wanted to know how satisfied I was with the work done on my ceiling on 9/26/17. I know it was a very small job and probably more of a nuisance project than anything you would particularly want to do. I was very impressed by Devin’s dedication to doing the work correctly. In addition he gave me excellent advice about the paints that I should get to paint his work and a portion of the adjacent wall once the plaster had dried. Again, I was very satisfied with the work and the professionalism all around.